Complaint Process for GMH:

Formal complaints can be made either orally or in writing. You can call or write to

 

Mercy Maricopa Integrated Care
Attn: Complaints Department
4350 E. Cotton Center Blvd., Bldg. D
Phoenix, AZ 85040
602-586-1841

Grievance/Request for Investigations for persons determined to have a Serious Mental Illness:

You can file a grievance or request for investigation, orally or in writing, to:

Mercy Maricopa Integrated Care
Attn: Grievance and Appeals Department
4350 E. Cotton Center Blvd., Bldg. D
Phoenix, AZ 85040
602-586-1719 or toll free at 1-866-386-5794

You may also send an email directly to our Quality Assurance department by filling out the form below:

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Pathways offers healthcare services to all clients without regard to race, color, national origin, age, disability, or sex. Pathways does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. This includes gender identity, pregnancy and sex stereotyping.

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